Delivery conditions

(Extract from the terms and conditions)

3. Delivery

3.1 We will take appropriate measures in order to comply with the delivery date specified in the confirmation or otherwise agreed between us in writing and the delivery period. Occasionally, however, the delivery can be influenced by factors that escape our control and therefore cannot be guaranteed. We will inform you when we experience an unexpected delay and make a new delivery date and/or a new delivery time with you. The deliveries are carried out within a time window of 1-2 days.

3.2 Our supply truck is DPD
3.2.1 We are not liable for delivery problems caused by DPD, such as delays, damage or loss. However, we strive to understand all the problems and to solve them in their name.
3.2.2 DPD gives you a time window of one hour on the day of delivery by email and SMS message. You must ensure that your information is correct to obtain these notifications.
3.2.3 If you are not at home/at the time of delivery, DPD will take your order on your door threshold/lobby, unless a safe place has been agreed directly with DPD. If the driver does not consider it appropriate to store your order, he will bring you back to the depot in some cases and try to add you again the next day. DPD will make a photo as proof of delivery. If you are not present on the date you have chosen, reimbursement is not possible.
3.2.4 If you do not leave a clear note on DPD and the delivery is missed, we are not liable.
3.2.5 If you have entered your address incorrectly, DPD cannot reach you. It is your responsibility to ensure that all information is correct before you give up your order. We are not liable for mistakes and cannot offer compensation for it.
3.2.6 If DPD has caused damage during transport and you want us to carry out research in your name, we need clear images of all damage to the product, on the outer packaging and on the sanctuary, as described in clause 2.9.

3.3 You can pick up the products from us in one of our shops or you can ask us to commission a courier with the collection in your name (in this case we charge an additional fee that is specified in the confirmation).

3.4 The delivery of the products is complete if you pick them up from us or if we inform you that you are available for collection.

3.5 DPD offers the option of expressing additional delivery requests via the tracking link. Some of these wishes can lead to considerable delays in the delivery of our orders, and due to the perishable of our donuts, we recommend that we only use the following wishes.
3.5.1 Application for a safe place
3.5.2 Please submit the package to a neighbor
3.5.3 Please call a call at the delivery location
3.5.4 Add additional delivery instructions

3.6 All other wishes, such as pick -up shops, change the address or the delivery date, can lead to delays in the delivery of your order and can lead to the order being disposed of. If a request that is not mentioned in section 3.5 is expressed and your order is delivered or disposed of late, we are not liable for this because you have changed the shipping conditions, which has led to this delay or disposal.